Shipping & delivery

Effective 4 November 2026 Legal owner: Needeverything (Pty) Ltd. Business address: 6 Bosbok Nook, Gauteng, South Africa. South African delivery We currently deliver to supported South African addresses. Enter an accurate street address, postcode and contact number. One creator's merchandise is checked out per basket, with one delivery address per order; multiple parcels may be needed. Supported delivery areas and the delivery charge are shown before payment. Shipping is charged separately from merchandise and is not creator profit. Creator samples also require shipping payment. Production and delivery estimates Garments are printed after order confirmation. Production estimates shown on the product or checkout page are separate from courier transit time. Estimates are not guaranteed dates unless we expressly agree otherwise. Public holidays, stock issues, remote destinations and courier disruptions may affect timing. We will communicate material delays and honour applicable cancellation and refund rights. We do not accept live orders until production and delivery settings are configured. Tracking and delivery issues A confirmation email and secure order-status link provide order progress. After dispatch we record the courier and tracking information. Contact support if your parcel is late, missing, damaged or marked delivered incorrectly; provide your order reference. Delivery records do not prevent you from disputing an incorrect delivery. We investigate with the courier and arrange the remedy required by law. Loss and damage are handled in accordance with applicable consumer law; we do not transfer our statutory delivery responsibilities to the customer. Address changes and failed delivery Request address changes immediately. We cannot guarantee changes after dispatch. If an incorrect address or missed delivery requires a further delivery, any proposed additional charge will be explained and agreed before it is incurred, subject to your legal rights. Do not send returns to a parcel's dispatch address without contacting support first. Flat-rate delivery Shipping costs R90 per order for normal purchases and creator samples within supported South African delivery areas, up to 100 garments per order. There is no additional-garment delivery charge within this limit. Larger orders must be split into separate checkouts, each with its own R90 delivery charge. An order may travel in multiple parcels to the same delivery address. This is NeedEverything's customer delivery price, not a live courier quotation. NeedEverything covers any difference from the carrier, packaging and handling costs. Printing: 3 business days after payment confirmation. Shipping: 1–3 business days after dispatch. Estimated total: 4–6 business days, excluding weekends and public holidays. These remain estimates; the delay guidance above applies.