Returns & refunds

Effective 20 October 2026 Legal owner: Needeverything (Pty) Ltd. Business address: 6 Bosbok Nook, Gauteng, South Africa. Problems with an order Contact the support details displayed on this page with your order reference and a description of the issue. Photographs can help us assess incorrect items, damage or print defects, but do not remove your legal rights. Please report delivery damage promptly so we can investigate with the courier. A request to report promptly is not a shorter statutory claim deadline. Defective, unsafe or incorrect goods Your rights under the Consumer Protection Act remain intact. Where section 56 applies, goods that fail the statutory quality requirements may be returned within six months after delivery, at our risk and expense, for your choice of repair, replacement or refund as provided by law. Incorrect or materially misdescribed goods will be resolved without charging you for our error. Contact us before sending goods so we can arrange an appropriate collection or return address. Change of mind and cancellations Personalised goods made to your specifications may be excluded from the Electronic Communications and Transactions Act cooling-off right where the statutory exception applies. We do not apply a blanket exclusion to every print-on-demand purchase: where a statutory cooling-off or cancellation right applies, we honour it and its applicable time limits and return-cost rules. A size or colour selection error on a correctly supplied personalised item does not automatically qualify for a voluntary exchange. Contact us as soon as possible to request a change or cancellation before printing. Once production starts, discretionary changes may no longer be possible. This does not limit remedies for defects, misdescription or other legal rights. Refunds Approved refunds are processed through the original payment channel where supported. Provider and bank processing times vary; support can provide the refund status. Shipping is refunded where required by law or where included in the approved resolution. Shipping-only refunds do not reduce creator profit. A replacement or reprint does not remove applicable statutory rights.